Employees are the people standing face to face with customers and bringing - or failing to bring - money into your group’s business. They are the people representing a business owner and the company to the rest of the world. Are they doing the job and doing it right every time?

A super staff does not happen by accident. A WhizBang! Staff is created by recruiting great people, hiring the superstars, training them effectively, motivating them constantly, and disciplining them fairly. A few of the things you will learn in this fun, energetic workshop include:

• The tricks to finding the best, most highly qualified candidates.
• How to develop interview questions that separate the potential superstars from the run-of-the-mill.
• Tips to optimize your hiring process and minimize your risk of making a bad hiring decision.
• The three reasons people don’t do what they are supposed to – and how to get them to do what you want them to do, the way you want them to do it.
• What to do when an employee “holds you hostage”.
• Five secrets of successful coaching and how to make them work for you.
• How to take the emotion out of disciplining your staff and getting them back on track.

A super staff makes an owners job a breeze. A difficult employee can feel like a millstone around her neck. Just imagine all the great things a business could accomplish if every person on the staff was as good as the very best employee! A WhizBang! Staff is possible and Bob can show your group exactly how to do it.

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