Written Retail Store Standards are the Key

Tip #462 - If It Ain't Written, It Ain't Real

Dear Tip of the Weeker,

One of the most frustrating and challenging tasks you face every day is getting your staff to do exactly what you want them to.

Clearly written standards are the key.

You can ask, mention, request, suggest, cajole, plead, hint, command, demand, state, invite, propose, recommend, beg, beseech, and implore... but until you write down exactly what you want them to do, it's still just a rumor!

Some of the places you might write down your standards and expectations:

  • Your employee training manual
  • Your opening and closing checklists
  • Your communications book
  • Your daily to-do lists
  • Your employee coaching log

And there could be so many more... like a poster with your receiving procedures displayed in the stockroom or a Google doc outlining your visual merchandising standards.

You can talk all you want, but if it ain't written, it ain't real!

Wishing you great sales and lots of fun,

Bob Susan


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