Programs About All Retail Topics

Website Programs    

Website Secrets the Techies Don’t Tell You… Learn Everything You Need To Know To Make Your Website Sizzle! After listening to too many horror stories about websites that cost too much and did too little we decided to take matters into our own hands and create a workshop to show your audience what they need to know and what they need to do to harness the power of the internet and e-mail marketing and use it to grow their business. This is NOT a technology workshop. This is a marketing workshop designed to give your practical, to-the-point tips and techniques to make the web work.

Marketing Programs

Explode Your Sales – Marketing Ideas That Are So Simple And Effective They Will Blow Your Mind!
If you choose only one marketing program this is the one we recommend. It teaches your audience why independent small business people MUST be intensely customer focused and relationship driven and gives them over 20 highly effective, inexpensive ways to make every relationship more valuable and inexpensive, innovative ways to get LOTS of new customers.

Mining Diamonds In Your Own Backyard – How To Get The Absolute Most From Every Customer!
This program will teach your group simple, yet powerful techniques to teach their customers to do two very, very important things – shop more often and spend more when they are there. Most small businesspeople focus their marketing energies – and dollars – trying to get new customers when the most effective and cost efficient way to grow a business is by doing more with their existing customer base. This program shows them exactly how to maximize the value of every customer – to Mine The Diamonds In Their Backyards!

Maximum Bang For Your Marketing Bucks…How To Bring In A Flood Of New Customers For Little Or No Money
WOW! or waste: How are the people in your audience spending their marketing dollars? The money they spend should increase sales, create new, loyal customers, increase current customer loyalty, and generate excitement about your store. This workshop will show them specific steps to get Maximum Bang For Their Marketing Bucks!

How To Use Gift Certificates To Bring In A Flood Of New Customers
Today’s consumers are suffering from advertising overload and it’s becoming harder and harder to break through the clutter. Giving gift certificates gets you noticed and gets your hottest prospects on your phone or in your door. This workshop will show your group exactly how to use this hot new marketing technique to bring in a flood of new customers.    

Staff Development Programs

How To Develop A WhizBang! Staff
A top-notch staff is a businesses' biggest competitive edge. A great staff does not happen by accident; it is created by recruiting the right people, training them effectively, disciplining them fairly, and motivating them constantly. This workshop shows exactly how it’s done.

Why Don't People Do What I Ask Them To Do?

There are three reasons people don’t do what they are asked to do. This workshop will help your group understand these reasons and teach them tips and tricks to enjoy better communication, higher productivity, lower turnover, and higher staff morale.   

Sales & Customer Service Programs

Customer Friendly Selling – How To Make The Sale Without Being Pushy
Too many retailers are afraid to sell because they don’t want to be seen as “pushy”. This workshop shows why getting out on the floor, engaging the customer, finding out what they need and selling it to them is the one of the cornerstones of great customer service. This workshop not only challenges outdated ways of looking at sales, it teaches the skills needed to create confident, customer focused salespeople.

WhizBang! Customer Service Skills For Frontline Staff
This program is perfect for everyone in your company. It is a funny and passionate reminder of the importance of EVERY customer contact. No deep theoretical stuff here. Just fun, energetic nuts and bolts information to get everyone back to the important stuff...your customers!  

Click here to contact us about booking Bob for your next event.