Effective, customer focused selling is not pushy or rude. It is the best customer service tool at any retailers command. This fun, interactive workshop focuses on practical, proven customer service and sales strategies that can be brought back to a business and used immediately. The focus is not on theory, but on easy to understand strategies, tips and tricks to boost sales while providing exceptional service. In this workshop you will learn:

• How to turn a complaint into a powerful, positive customer experience.
• The basic needs of customers and the most efficient way to meet them.
• Ten telephone tips to make sure that the first contact is a great one.
• How to dramatically improve customer satisfaction by using specific, confidence boosting words.
• The five steps to a great sale.
• Six powerful words to understand your customer’s needs.
• And much, much more!

Great customer service and great selling don't happen by accident. This workshop gives you the tools you need to deliver the service your customers deserve and generate the sales a store needs to thrive!

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