Retail Customer Service Tip of the Week

Tip #415 - Keep Customer-Friendly Policies

(7/1/10)

Dear Tip of the Weeker,

This week you're getting a video Tip!  It was such a gorgeous day, Bob decided to record your Tip of the Week in beautiful Central Park here in Grand Haven, MI. 

This week's Tip is a question Bob got from one of our retailer friends about store policies. 

She wanted to know what Bob thought about establishing a policy that requires a minimum purchase for credit card transactions.

What do you think he said?



Love your customers, the money will follow.

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In this YouTube video Tip of the Week retail expert Bob Negen talks about store policies and how to make the customer experience great.  Building long term relationships with retail customers is more important than the individual retail transaction.